Airport Lounges - Booking Conditions

Please read through the following Booking Conditions carefully. If you have any queries relations to these, please do not hesitate to contact us, please email

Your contract with the airport lounges featured on this website

Upon booking an airport lounge, you will be sent an e-mail confirmation of your booking in the form of an ‘Airport Lounge Voucher’, at the time that this confirmation is sent your booking is confirmed. The date of your booking is the date that appears on the e-mail confirmation. All bookings are subject to our Booking Conditions including cancellation charges and amendment fees.  Once your booking has been confirmed, the airport lounge service provider is responsible to you to provide you with the services that you have booked.
Please note: Upon receipt of your airport lounge voucher it is important to carefully check the details of your booking.  Should the need arise for you to amend or cancel your booking, an amendment or cancellation fee may be charged (see full cancellation and amendment policies below).
Please ensure that you have a copy of your airport lounge voucher with you as proof of booking.  This voucher may need to be presented to reception at check in unless stated otherwise in the procedures.
Full payment for your airport lounge is due at the time of booking.  Please see our privacy policy regarding the security of your personal information.

Amendments to existing bookings are possible and can be made on-line in our booking amendment section. Please see our amendment policy below:

• - You cannot make an amendment to a lounge booking in the 24 hours prior to the arrival date printed on your booking confirmation, or any time thereafter.
• - Certain conditions and charges may apply when changing details; if charges or fees apply they will be taken from the original card details given at the time of the booking.

Cancellations to your booking must be made through and are subject to the Terms and Conditions set out in the cancellation policy.  Please either use our on-line facility via the amendments section or send your cancellation request to .  Please note that a request for cancellation will only be accepted by email, should the lead passenger request the cancellation.  Cancellations cannot be accepted verbally.  Please see our cancellation policy below:
• - You cannot get a refund or amend an airport lounge booking in the 24 hours prior to the arrival date printed on your booking confirmation, or any time thereafter.
• - There are no charges or penalties for cancelling your booking outside of this period.

Arrival Times
You can arrive at your lounge up to 3 hours before your flight, subject to lounge opening times.  Please note that the opening times on the more information section are subject to seasonal change.
Travelling with Children
Not all airport lounges accept children and/or infants, where children are allowed they must be accompanied by at least one person who is over the age of 18. 
Customers Obligations
Please ensure that you are appropriately dressed as all times and behave in an appropriate manner.  The airport lounge providers reserve the right at their sole and absolute discretion to refuse entry or to remove any customer whose behaviour or mode of dress is considered to be unsuitable or likely to offend other customers.  If this is the case then no refunds will be given.

Servisair Executive Lounges Dress code:  Smart casual {no baseball caps, shorts or football shirts}.  Smart tailored knee-length shorts are permitted.
No 1 Traveller Dress Codes: Smart casual or business clothing, tailored shorts and smart jeans are permitted, but the following items aren’t:  Tracksuits, casual jumpsuit, any clothing with rips or tears, sports clothes, camouflage clothing, items which expose midriffs for woman or shoulders for men, or any items with slogans that may cause offence.  T-shirts for Hen and Stag parties, themed clothing and any other fancy dress are not allowed.  Hats (with the exception of religious headwear) must not be worn in the lounge.
Customers must not remove any food or drink from the airport lounge and are asked not to consume any other food and/or drinks in the lounge other than food and/or drinks provided by the lounge.
Customers must adhere to any no smoking policy (all the UK airport lounges have a ‘No Smoking’ policy}, in operation in any of the airport lounges.
Group Bookings
You can book up to a maximum of 7 passengers per booking {including where permitted children and infants}.  If you have 8 or more passengers in your party you will need to contact us at .   Please note the lounges will not accept 2 separate bookings for a group which total more than 7 passengers unless they have been given prior notice and have given permission for the bookings.  Failure to adhere to these rules will result in no access to the lounge and no refund.
Business Facilities
Some airport lounges offer a telephone and/or fax service and this is payable at the time of use, please note that this is not included in your price of your airport lounge.
Toilet Facilities
Not all airport lounges have toilet or bathroom facilities; please check the airport lounge information at the time of booking.
For security reasons you must take your entire luggage with you if you leave the lounge, even if you plan to return.
Our responsibility to you for your Booking
As we are acting as a booking agent for the airport lounge service providers, we are only liable to you as the customer for losses directly arising from our negligence in processing a booking.  If you require a copy of the actual terms and conditions of the airport lounge or have any questions please contact us at .
Customer Service
We pride ourselves in maintaining excellent customer service standards, all complaints are taken seriously and fully investigated, complaints must be made in writing to and our aim is to conclude within 28 days of receipt of your written complaint.
Upon booking your airport lounge through, you accept responsibility for the proper conduct of yourself and your party.  The service provider reserves the right at any time to terminate (before or after departure) your booking.  Full cancellation charges will apply and no refund will be given.  Furthermore, the service provider shall be under no obligation, whatsoever to pay compensation or meet any costs or expenses you may incur as a result of said termination of your booking, in accordance with this paragraph.  If your actions or those of any member of your party cause’s damage you agree to fully indemnify us against any claim (including reasonable legal costs) made against by the service provider.  Lastly, you are also liable for reimbursing the service provider for any damage caused.
Please also read the Website ‘Terms of Use’ and take note that such Terms of Use are incorporated into these Booking Conditions. To the extent that there is any conflict between the Website Terms of Use and these Booking Conditions, the Website Terms of use shall prevail.